Refund & Return Policy

Return and Replacement Policy

At Okkhar.com, we are committed to providing genuine, high-quality books and publications to our customers. To ensure a smooth shopping experience and complete customer satisfaction, we maintain a clear and transparent Return and Replacement Policy.

Non-Returnable Conditions Notice

As books are physical paper goods, we do not accept returns or replacements once an order has been delivered and accepted by the customer, except in the specific eligible cases outlined below.

Eligible Conditions for Return, Replacement, or Refund

We will happily process a return, replacement, or store credit/refund if:

• Defective or Damaged Items: The delivered book has missing pages, misprinted/blank pages, inverted text, or severe physical damage (e.g., torn pages or binding damage).

• Wrong Item Received: The delivered book differs from the item ordered.

• Missing Items: An item is missing from your parcel.

Time Limit for Reporting Issues

Customers must report any defect, damage, or wrong delivery within 24 hours of receiving the parcel. Complaints submitted after this timeframe may not be accepted.

Required Proof for Verification

To process your claim quickly, please provide the following details to our customer support team:

• Clear photos or a short unboxing video showing the issue (e.g., damaged cover, defective binding, or misprinted pages).

• Order number and customer contact details.

Refund / Replacement Process

Upon verifying your report, we will offer one of the following solutions:

1. Replacement: A fresh, undamaged copy of the same book shipped at no additional delivery cost (subject to stock availability).

2. Refund / Store Credit: A full or partial refund issued to your original payment method (bKash, Nagad, Card, or Bank) or credited to your account for future purchases.

Non-Refundable / Non-Exchangeable Cases

We do not accept returns, replacements, or refunds for:

• Change of mind or personal reading preference after receiving the book.

• Damage caused by improper handling, liquid exposure, or poor storage after delivery.

• Late complaints submitted beyond the 24-hour reporting window.

Quality Control Assurance

We carefully inspect and pack every book prior to dispatch to ensure it reaches you in mint condition. However, if any transit damage or printing flaw occurs, our support team is always here to resolve it promptly.